Practice Policies & Patient Information
Chaperones
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present i.e. a trained member of staff.
Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible, we will endeavour to provide a formal chaperone at the time of request. However, it may be necessary to re-schedule your appointment.
Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.
If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this, please contact the Practice Manager.
Complaint Procedure
We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.
We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns please write to our Practice Manager.
We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.
Data Protection Privacy Notices for Patients
This privacy notices let you know what happens to any personal data that you give to us, or any that we may collect from or about you.
The privacy notices apply to personal information processed by or on behalf of the practice.
Freedom of Information Act
Information available from Wolstanton Medical Centre under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.
Getting the Best from Us
Here are some tips on how to get the best from us:
- See your one usual doctor wherever possible to maximise continuity in your care
- Be aware that appointments are limited by time. For multiple problems, it may take more than one appointment to get to grips with them all.
- Emergency appointments are for medical problems that cannot wait until the next routine appointment – please do not be disappointed if routine matters are not dealt with in these appointments.
- Be aware of the pressure on the telephone lines at peak times and use them in accordance with the principles set out above.
- Let us know of any change of name, address or telephone number immediately
In addition, some useful advice on how to get the most out of a consultation. Information is also available at the NHS website and NHS 111.
GP Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Wolstanton Medical Centre in the last financial year was £55,572 before tax and National Insurance. This is for 3 full time GPs and 5 part time GPs who worked in the practice for more than six months.
NHS Summary Care Records
Please read the information regarding this.
If you wish to opt out download and complete the opt out form and return to the Practice (see below).
Information Website
NHS Summary Care Records on the NHS Digital website
Information Leaflets & Opt Out Form
Patient Information and Health and Care Research
Patient Preference of Practitioner
All registered patients have the right to express a preference to receive services from a particular Doctor, either generally or in relation to any particular condition; such preferences will be recorded by the Practice.
The Practice will endeavour to comply with any reasonable preference, but need not do so if the preferred performer has reasonable grounds for refusing to provide services to the patient or if the performer does not routinely perform the services in question within the Practice.
Transferring Your Electronic Health Record
Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.
Zero Tolerance to Violence Policy
All practices, in line with government guidelines, have a ‘Zero Tolerance to Violence’ policy. This means that any violent or abusive behaviour or perceived threatening behaviour, whether verbal or otherwise to staff or members of the public on practice premises will not be tolerated.
We can refuse to provide a service, report the incident to the Police and request that the patient and their family be removed from their Practice list.